Refund policy
Three-Piece Stainless Steel Garden Scissors
Contact us through our contact page within 30 days of delivery to request a refund. Include your order number and a short description of the issue. For a change-of-mind request, the scissors must be unused and in their original condition. Each request is reviewed individually.
Approved requests receive a refund to the original payment method, including the original standard shipping charge, without requiring the scissors to be mailed back.
For damaged, faulty, or incorrect items, contact us promptly with your order number and photos where available so we can resolve the issue. We process approved refunds within 5–10 business days; your payment provider may need additional time.
Contact us immediately if you need to cancel or change an order. Once fulfillment has started, changes may not be possible. This policy does not limit applicable consumer rights.
60-Cell LED Seed Starter Kit — Five Trays
Contact us through our contact page within 30 days of delivery if there is a problem. The supplier lists this item as eligible for refunds within 30 days of receipt. Include your order number and a short description of the issue. Requests are reviewed under this policy and applicable consumer law.
Contact us immediately if you need to cancel or change an order. Once fulfillment has started, changes may not be possible. This policy does not limit applicable consumer rights.
Calypso Cilantro – 100 Seeds
Contact us through our contact page within 60 days of delivery if the seed packet does not meet expectations. Include your order number and a short description of the issue. Do not mail a packet back before receiving return instructions.
For a purchased packet, an approved request may receive a replacement or a refund of the product price; original shipping is not refundable. For a free gift packet, an approved request may receive a replacement because no product price was charged. For an unopened change-of-mind return, the customer is responsible for tracked return shipping.
For a damaged, faulty, or incorrect packet, contact us promptly and include photos where available. Approved refunds are processed after the required return is received and inspected; allow at least 7 business days for processing, plus any time required by the payment provider. This policy does not limit applicable consumer rights.
Palace merchandise orders
The following terms cover new and previous orders of Palace clothing, mugs, phone cases, stickers and mouse pads fulfilled by Printful. Garden scissors are covered by the separate section above. Previous purchases retain any terms promised when the order was placed.
We want you happy with whatever you pull out of the vault. Here is how returns and refunds work.
Return window
You have 30 days from the day your order arrives to request a return. Items need to be unused, in original condition and in their original packaging.
How to start a return
Get in touch through the contact page with your order number and a short note about the problem. We will reply with return instructions. Please do not post anything back before you hear from us, or we may not be able to trace it.
Damaged, faulty or wrong items
If your item turns up damaged, faulty, or is simply not what you ordered, contact us within 14 days of delivery and include photos. We will send a replacement or refund you in full including shipping, and you will not pay return postage.
Return shipping
For change-of-mind returns, return postage is yours to cover. For faulty, damaged or incorrect items, we cover it.
Refunds
Once your return arrives and has been checked, we refund the original payment method within 5-10 business days. Your bank or card issuer may take a few extra days to show it.
Cancellations
Contact us immediately through the contact page if you need to cancel or change an order. We will try to help before fulfillment begins. Once an order has entered production or fulfillment, cancellation or changes may not be possible. This does not limit applicable consumer rights.
Self-Watering Wick Planter — White
Contact us through our contact page within 30 days of delivery to request a refund for this planter. For a change-of-mind request, the planter must be unused and in its original condition. When an eligible request is approved, a return shipment is not required.
6-Tube Glass Plant Propagation Station
Contact us through our contact page within 30 days of delivery to request a refund for this propagation station. For a change-of-mind request, the set must be unused and in its original condition. When an eligible request is approved, a return shipment is not required.
If the propagation station arrives damaged, report it promptly. If it is safe to do so, include photos of the item and its packaging. Do not handle broken glass to take photos and do not mail broken glass back.
Collective-source products
Some products are fulfilled by our vetted supplier partners. To request a return, contact Seth the Evil’s Palace within 30 days of delivery. We coordinate the return process with the supplier and review return eligibility before issuing a refund.