Contact
Have a question about a product, an order or delivery? Find quick answers below, or use the form to contact Seth the Evil’s Palace. Include your order number if you have one and a brief description of what you need help with.
Before you order
When will my order arrive?
Processing and delivery estimates vary by product. Growing supplies and made-to-order Palace merchandise use different fulfillment partners. Check the product page and shipping policy, then review your final shipping charge at checkout. Arrival dates are estimates.
Will everything arrive together?
Products from different partners or facilities may arrive in separate parcels. Check your shipping confirmation for available tracking information.
How do I choose a size or growing product?
Check the measurements and options on the individual product listing. For growing supplies, use our project guide to compare the planter, scissors and propagation tubes.
Where can I find seed-gift details?
Read the seed-offer availability and full terms before ordering, including eligibility, limits and separate seed delivery.
Order and delivery help
For a delayed or missing parcel, include your order number and any tracking details in the form below. For an address change or cancellation, contact us immediately; changes may not be possible once fulfillment starts. See the applicable product terms in our shipping policy and refund policy.
Damaged or incorrect items
Tell us what happened and include your order number. Keep the packaging and, if safe, take photos of the item and shipping label. Do not handle broken glass to take photos or mail broken glass back.
Returns and refunds
Return instructions differ between growing products and Palace merchandise. Read the section for your item in our return and refund policy, and contact us before sending anything back.